Aftersales Coordinator

Your mission

Ensure excellence in After-Sales operations by coordinating teams and processes related to technical assistance, warranty, spare parts, and customer support, ensuring agile and high-quality service, customer satisfaction and loyalty, while promoting continuous improvement of the company’s products, services, and processes through field feedback and information.

Key responsibilities

• Coordinate the After-Sales department, covering technical assistance, spare parts, and customer support.
• Supervise and guide field technical teams, ensuring agile, efficient, and high-quality service.
• Manage warranty claims, monitoring causes, deadlines, solutions, and compliance with company policies.
• Manage customer records and service history in the ERP system.
• Monitor After-Sales performance indicators, such as response time, rework rate, and customer satisfaction, proposing continuous improvement actions.
• Provide technical support to customers, representatives, and the Sales team regarding the operation, maintenance, services, and spare parts of cranes.
• Ensure the quality of products and services in accordance with established company standards and requirements.
• Work closely with Engineering and Production to identify opportunities for product and process improvements based on field and customer feedback.
• Plan and coordinate internal and external technical training on products, operation, and maintenance.
• Coordinate the logistics of shipping and returning parts and equipment under warranty.
• Prepare management reports and analyze customer information to support decision-making and improvements in After-Sales processes.
• Ensure compliance with safety, environmental, and quality standards and procedures within the areas under management.
• Keep up to date with the company’s products and services, ensuring accurate information is provided to customers and internal areas.
• Ensure customer satisfaction by using customer feedback to improve products, services, and processes.

Requirements

• Bachelor’s degree in Mechanical Engineering, Production Engineering, Business Administration, or related fields.
• Experience in the crane or industrial equipment industry.
• Knowledge of hydraulic and electrical systems applied to cranes and similar equipment.
• Technical English for reading manuals and communicating with international suppliers.
• Fluent Spanish.
• Ability to interpret technical drawings and operation and maintenance manuals.
• Proficiency in ERP systems and Microsoft Office, with advanced Excel skills.
• Experience in team management.

Ready to apply?

If you are excited about this opportunity, please submit your application now.