Business Line Manager, Services

Your mission

Responsible for developing and executing the service business strategy in the assigned market to drive profitable, sustainable, and safe growth. The role encompasses both direct operations and indirect dealer channels, with a strong focus on driving service growth through installed base, effective market positioning, operational excellence, and superior customer experience across the full service portfolio.

Key responsibilities

• Develop and implement the service business strategy in close collaboration with the Services Division, and translate strategic objectives into clear commercial and operational plans
• Drive service growth through installed base, value-based service offerings, proactive commercial initiatives, and lifecycle service solutions
• Strengthen market positioning through effective market coverage, partnerships, and long term service competence development
• Continuously improve service delivery, responsiveness, and operational efficiency. Collaborate cross-functionally to ensure seamless service end-to-end execution as well as customer satisfaction and loyalty
• Manage net working capital, ensuring optimal stock levels balancing financial performance and service availability. Responsible for local sourcing
• Ensure effective management of warranty, technical support and training in the market

What we are looking for

• Suitable academic background on technical and commercial subject
• 10+ years of experience of service business, including operational service management experience
• Proven ability to drive service sales and profitability
• Technical skills and product knowledge
• Strong leadership capabilities, ability to develop the team as well as allocate resources in an
  efficient way
• Good interpersonal and communication skills, ability to build long term relationships and work in an international matrix environment
• English requirement, both written and spoken

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. 

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration! Applications must be submitted in English to be considered.

HIAB is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.