Country IT coordinator / Onsite IT

Together, we keep everyday life moving to build a better tomorrow

HIAB is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations. We are seeking a  Country IT Coordinator  to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams. This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees.

This position will be based in Ellesmere, UK.

Main tasks and responsibilities

• End User Service and Support (as part of the global support process):
  • Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. 
  • Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.
  • Ensuring that our Knowledge base is kept up-to-date. Proposing  improvements and enhancements based on experience and feedback from end users.
• Infrastructure and Governance:
  • Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilities
  • Providing hands & feet assist as part of HIAB IT Support Model
  • Responsible for aligning business needs with the vendors selected by HIAB ensuring that the system will follow Technical Standard, Security Policies, ITIL best practices and global processes.
  • Transfer knowledge and knowhow from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. 
  • Managing local Internet service providers and mobile carriers
  • Available to work out of regular working hours when is commonly agreed (according to local legislation)
• Project Management and Service Coordination:
  • Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. 
  • Participation in agreed governance meetings to represent your responsibility areas.
  • Local invoice reviewer
  • Peripheral procurement
• VOIP and MDM
  • Telephony, VoIP and mobile device support including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations) with approval of the local business manager and line manager

What you’ll need to succeed

• Computer Science diploma, Electronic Engineering or equivalent job experience
• 5+ years of experience in technical IT support roles.
• Knowledge in Windows desktop computing (MacOS is an advantage)
• Knowledge in Microsoft server and server infrastructure management
• Knowledge in tablets, mobile phones and telephony (fixed and VoIP)
• Knowledge in network infrastructure management
• Fluency in English
• ITIL framework knowledge
• Having experience of working in a global organization is preferred
• Strong communication and interpersonal skills
• The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’
• Willingness to travel frequently

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you!

Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.