Field Service Engineer

Together, we keep everyday life moving to build a better tomorrow.

The Field Service Engineer will be responsible for maintaining, servicing and repairing Hiab and third part equipment, whilst providing a good level of customer service, through product knowledge and customer interaction. 

This is a remote position for UK.

Main tasks and responsibilities

• Undertakes servicing of Hiab or third party equipment at our customer sites
• Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard
• Build strong rapport and relationships with customers, through professional behavior and customer focused mindset
• Respond to routine enquiries from customers about the technical aspects of the organization's products and services
• Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organization's products and service
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What you’ll need to succeed

Education:

• Mechanical/Electrical Engineering qualifications 

Working experience:

• Experienced multi-skilled engineer
• Experience in mechanical, hydraulic or electrical operations 

Competence and skills:

• Excellent customer focused approach
• Strong problem solver
• Quality orientated
• Flexibility and adaptability
• Self-starter, enthusiasm and drive
• Proven ability to develop and manage customer relationships.

You will be part of

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application with your CV in English by 04.07.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!

Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.