Service Planner

Together, we keep everyday life moving to build a better tomorrow.

We are looking for a new Service Planner at Hiab who will be providing administrative support to the front line activities of the Service department.
Processing breakdown and service calls and arranging attendance from Hiab’s service network. Liaising with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

This position will be based in Ellesmere, UK.

Main tasks and responsibilities

• Responding to customer enquiries for breakdowns and servicing; (Telephone/Email)
• Liaising with Depots and Authorized Service Centre’s regarding all aspects of repairs and service calls
• Liaising with Depots and Authorized Service Centre’s regarding all aspects of maintenance, service contracts and maintaining documents and files for maintenance contracts and service calls
• Raising quotes, estimates and invoices for chargeable work
• Managing WIP, Proforma, Purchase Orders, Disputes
• Providing technical support where possible and adhering to Company processes and procedures
• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.

What you’ll need to succeed

Education:

• GCSE Level

Working experience:

• Have demonstrable experience of providing excellent customer service
• Experience working in a fast paced commercial environment in a call center and/or administrative role
• SAP system knowledge would be preferable but is not essential

Competence and skills:

• Be able to confidently navigate across applications like MS Office and Google Sheets
• Possess strong problem solving skills and initiative
• Have a passion for customer service 
• Be self-motivated and capable of working under pressure
• Have the ability to learn quickly and have attention to detail
• Be able to communicate with the team and flexible with regards to tasks performed.

You will be part of

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application now. We will be happy to meet you and provide more details.