Solution Owner

Your mission

The Solution Owner for Case Management plays a key role in enabling a unified, scalable, and efficient approach to handling cases across the entire global organization. Your mission is to ensure that all levels of support—from local country offices to global partners—operate within a single, integrated Salesforce Service Cloud environment.

Initially, you will drive the deployment of the existing solution by coordinating configuration data, conducting training, and supporting local teams during the rollout. As you progress, you will assume full ownership of the global solution, shaping the future-state vision and roadmap. You will act as the vital link between business stakeholders and technical teams, ensuring that internal requirements are translated into a robust Salesforce architecture that supports seamless process harmonization worldwide.

Key responsibilities

• Lead the initial rollout of the Salesforce Case Management solution to regional centers and partners, ensuring alignment with global standards and adoption targets.
• Gradually take full accountability for the Case Management solution, defining the long-term vision and driving the development roadmap.
• Coordinate the development backlog (user stories and enhancements) by collaborating with IT teams, business stakeholders, and platform specialists.
• Facilitate discussions to define a common global approach for case handling, promoting best practices and minimizing local deviations to ensure scalability.
• Review and validate proposed technical solutions to ensure they provide clear business value, high-quality user experience, and technical feasibility.
• Support testing, training, and the maintenance of documentation to ensure smooth transitions and high system proficiency among users.
• Monitor system performance post-deployment and lead initiatives to optimize the solution based on user feedback and evolving business needs.
• Serve as the primary point of contact for all Case Management topics, ensuring alignment with other global initiatives and digital service processes.

What we are looking for

Experience & Education:

• University degree in Technology, Computer Science, Management, Economics, or an equivalent combination of education and professional experience.
• Hands-on experience with Salesforce Service Cloud.
• Proven experience in developing and implementing business processes and participating in change management projects
• Familiarity with Agile software development cycles and project management tools (e.g., Jira).
• Previous experience in a Customer Service environment is highly beneficial.

Competencies & Skills:

• Strong understanding of Salesforce Service Cloud architecture and the ability to transform business needs into technical designs.
• Excellent problem-solving skills with strong attention to detail and a proactive, results-oriented approach.
• Advanced fluency in English (written and spoken) with the ability to collaborate effectively across different cultures.
• Exceptional interpersonal skills and the ability to work both independently and as part of cross-functional teams.
• Willingness to travel internationally if required by project needs.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

Working at Hiab means being part of a team that puts people first. We’ve built an environment where you can do your best work while maintaining a great quality of life.

• "Employees First" Philosophy: We live our Scandinavian values every day - think flat hierarchies, open doors and genuine respect for everyone’s contribution.
• Work-Life Harmony: We offer a hybrid work model (3 days from the office / 2 days from home after onboarding, plus occasional home office) and flexible start times between 7:00 and 9:00 AM.
• Health & Security: We take care of our team with private medical care and a group life insurance plan. We also offer a reimbursement program for corrective glasses.
• Stay Active Your Way: Your well-being matters to us. Choose the fitness path that suits you best with either a MultiSport or Medicover Sport card (co-funded by Hiab).
• Commuter Support: To make your daily routine easier, we offer subsidies for parking spaces near our Gdańsk office in Metropolia.
• Growth & Education: We support your continuous learning with exclusive discounts and preferential conditions for studies at WSB Merito University.
• Financial Support: We offer a Referral Program with bonuses for successful hires and the possibility to save within the PPK scheme with employer contributions.
• Social Fund (ZFŚS): Access various benefits including holiday bonuses and financial support based on individual needs.
• Team Spirit: We enjoy spending time together! You can look forward to regular company events and celebrations, including our annual Christmas party.

Interested to join?

By joining Hiab, you will work closely with leading industry professionals, developing and implementing concepts that set the standards for the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions.

If you are excited about this opportunity, please submit your CV in English now! A cover letter is not required.