Spare Parts Technical Support Engineer

Your mission

As a Spare Parts Technical Support Engineer, you will be the heart of our technical operations and the primary point of contact for all spare parts enquiries. Your mission is to deliver world-class customer support by acting as a trusted advisor to our global service network.

Key responsibilities

• Provide high-level guidance to our service network in identifying the correct spare parts and retrofit kits to ensure maximum machine uptime and customer satisfaction.
• Efficiently handle customer requests via JIRA, utilizing a wide range of professional tools including SAP ERP, E-Commerce platforms, Windchill, PDM Link, and C-Service.
• Drive the responsiveness of our support team and secure the functionality and flow of Hiab products and parts globally.
• Collaborate with Parts Catalogue teams (C-Service) to ensure our parts assortment is perfectly aligned with technical documentation.
• Act as a key technical partner for R&D, Sourcing, Product Lifecycle Management (PLM), and Parts Catalogue teams.
• Analyze case statistics to propose and implement process improvements aimed at reducing ticket volume and optimizing team workflows.
• Support the service team by preparing and managing service and circular letters from Product Support to keep the network informed.

What we are looking for

• A completed degree in Electrical, Hydraulic and/or Mechanical Engineering (or a relevant technical field).
• Proven ability to read and interpret technical drawings with high accuracy (Must-have).
• Very good command of English (written and spoken), essential for effective daily communication with both internal and external stakeholders across our global network.
• Solid experience in a technical or commercial role within a service environment; previous experience in a similar support position will be considered a strong asset.
• A genuine interest in engineering and the latest technological developments.
• A strong focus on delivering excellent support and building positive relationships with internal and external customers.
• Well-developed verbal and written communication skills with the ability to collaborate effectively with peers and employees at all levels of the organization.
• A self-motivated "self-starter" with an entrepreneurial personality and the ability to drive and execute change.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

Working at Hiab means being part of a team that puts people first. We’ve built an environment where you can do your best work while maintaining a great quality of life.

• "Employees First" Philosophy: We live our Scandinavian values every day - think flat hierarchies, open doors and genuine respect for everyone’s contribution.
• Work-Life Harmony: We offer a hybrid work model (3 days from the office / 2 days from home after onboarding, plus occasional home office) and flexible start times between 7:00 and 9:00 AM.
• Health & Security: We take care of our team with private medical care and a group life insurance plan. We also offer a reimbursement program for corrective glasses.
• Stay Active Your Way: Your well-being matters to us. Choose the fitness path that suits you best with either a MultiSport or Medicover Sport card (co-funded by Hiab).
• Commuter Support: To make your daily routine easier, we offer subsidies for parking spaces near our Gdańsk office in Metropolia.
• Growth & Education: We support your continuous learning with exclusive discounts and preferential conditions for studies at WSB Merito University.
• Financial Support: We offer a Referral Program with bonuses for successful hires and the possibility to save within the PPK scheme with employer contributions.
• Social Fund (ZFŚS): Access various benefits including holiday bonuses and financial support based on individual needs.
• Team Spirit: We enjoy spending time together! You can look forward to regular company events and celebrations, including our annual Christmas party.

Ready to apply?

By joining Hiab, you will work closely with leading industry professionals, developing and implementing concepts that set the standards for the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions.

If you are excited about this opportunity, please submit your CV in English now! A cover letter is not required.