Warranty Coordinator

Together, we keep everyday life moving to build a better tomorrow.

We are looking for a well-organized and commercially minded Warranty Coordinator to become the essential link between our sales, technical field teams, and valued customers. This role is not just about administration; it's about driving operational stability and accelerating the efficiency of our aftermarket services in the domestic market.

This position is based in Gdansk, Poland. 

Main tasks and responsibilities

• Oversee and maintain financial settlement with Service network
• Dispute management
• Revise the service documentation and decide on the compensation
• Oversee and coordinate the maintenance contracts for customer equipment in SAP system
• Process contracts and oversea cycle of order fulfilment internal and external
• Coordinate and process warranty claims between dealer network and factories
• Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
•  Identify process improvement opportunities and support the implementation
• Provide good customer service for internal and external customers and find ways to improve the experience
• Execute the defined KPI targets
• Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.

What you’ll need to succeed

Education:

• Relevant degree in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically-oriented business administration)
  
  

Experience:

• Minimum of 2 years of relevant experience in a logistics, industrial, or technically-oriented business administration role 
• Proven experience in stakeholders management on different levels
• SAP system knowledge would be preferable but is not essential
  
  

Competencies:

• Ability to work independently
• Competency in Google applications including Slides, Sheets, Docs and G-Mail.
• Business understanding and knowledge of KPI and customer success criteria
• Fluency in both written and spoken English
• Communicative in written and spoken Swedish
• Self-starter, self-motivated and proactive
• Strong interpersonal and communication skills to effectively deal with internal & external customers
• Ability to drive and execute change
• Good sense for details
• Willingness to travel.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application with your CV in English by 29.11.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!

Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.