Business Analyst

Your mission

The Business Analyst is a data-driven business partner within Hiab Services. Working closely with sales areas and central functions, the role provides trusted, data-driven recommendations that inform planning and key decisions.The role picks up from the data warehouse layer – owning data pipelines from curated BigQuery tables through consumption models to the reporting layer – and takes domain responsibility for defined data categories, including service execution (running on Salesforce FSM) and product lifecycle. By producing BI reporting in Qlik Sense and Looker Studio, you will translate analytical outputs into commercial insights that directly support services growth. 

The primary location is Helsinki, Finland, but we are also accepting applications from Tampere, Finland.

Key responsibilities

• Owning and developing BigQuery & CRM analytics data pipelines from curated source tables through consumption models to the reporting layer

• Taking domain ownership of defined data categories: service execution, product lifecycle

• Building and maintaining robust BI dashboards and reports in CRM Analytics & Qlik Sense

• Supporting business case development and providing analytical input to strategic projects

• Conducting training sessions and enabling front-lines and central teams to drive data-drive decision-making

• Continuously developing data processes, workflows, and overall team data maturity.

What we are looking for

• MSc, BSc or equivalent in a relevant field

• At least 2–4 years of experience in analytics, BI, or a consulting-type role

• Hands-on SQL & BI experience is required. Proficiency in BigQuery, Qlik Sense, Looker Studio, Excel & Business case modelling is a strong advantage.

• Experience with Salesforce FSM is considered a plus

• Strong analytical skills with the ability to clearly communicate complex technical concepts to non-technical audiences

• Commercially aware with a solid understanding of the business context behind data

• Proactive, organized, collaborative, and comfortable working across functions and geographies

• Fluent written and verbal English skills.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.