Trainee, Customer Activation & Service Contracts

Your mission

We are looking for a structured and analytical trainee to support the Lifecycle Services team at Hiab Services.

This hands-on role provides real-world experience in business process deployment, process development, value stream mapping, and customer lifecycle commercialisation within a global industrial environment.

This position is based in Helsinki, Finland.

Key responsibilities

We believe that development happens by doing. You’ll gain hands-on experience in project management, process improvement, lifecycle activation, and data-driven decision-making. Your focus will be on understanding and improving how our service contracts are commercialised and activated across markets by:

• Supporting customer activation and contracts deployment in direct and indirect channels

• Supporting value stream mapping (VSM) of current service and commercialisation processes in direct and indirect channel

• Identifying inefficiencies, gaps, and improvement opportunities in lifecycle activation

• Documenting processes and contributing to future-state process design

• Gathering and structuring input from markets, Customer Support Centres (CSC), and stakeholders

• Analysing customer and equipment data to support lifecycle activation and conversion opportunities

• Maintaining and supporting the development of process documentation, templates, and playbooks

• Supporting the implementation and follow-up of process improvements and commercial initiatives.

What we are looking for

• Currently pursuing or recently graduated with a Master’s degree in Industrial Engineering, Operations Management, Business Analytics or a similar analytical field

• Strong analytical and structured thinking

• A curious mindset — you enjoy asking “why” and improving how things work

• Interest in project management, process improvement, operations, or customer lifecycle management

• Comfortable working with data

• Proactive and able to work independently

• Strong communication skills and the ability to collaborate with different stakeholders

• Excellent verbal and written communication skills in English.

Nice to have:

• Project management experience

• Basic understanding of Lean, Six Sigma, or process improvement methods

• Experience with tools such as Salesforce, Marketing Cloud, Jira, or Confluence

• Interest in CRM, automation, or customer journey development.

What we offer

This position is a unique opportunity to apply your skills to real-world challenges within HiabX – our core business system that drives operational excellence across the company. You’ll contribute to how we improve our global service processes, standardise ways of working, and deliver better customer experiences through the Lifecycle Opportunity Management stream.

At Hiab, you’ll work in an open and inclusive culture where collaboration is highly valued. You’ll be part of a supportive team of professionals from diverse backgrounds, and your contributions will directly support ongoing transformation initiatives.

Ready to apply?

If you are excited about this opportunity, please submit your application and CV in English by the 28th of June, 2026! Please note that the interview process may begin before the closing date of the job posting. In your cover letter, please describe your interest in this position and your relevant experience and skills. Feel free also to share a project you are proud of.

This is a full-time position for the duration of 4-6 months, starting as soon as possible.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

For further information, please contact Sabrina Avanidis, Lifecycle Activation Manager, Services, by email at sabrina.avanidis@hiab.com.