Service Coordinator

Your mission

As a Service Coordinator, you will be at the heart of our service operations – the key link between customers, service technicians, suppliers, and internal teams. Your mission is to ensure a seamless customer journey from the first contact, through spare parts sales and service booking, to invoicing and follow-up.

You will play a central role in:

• Spare parts sales, support customers with choosing parts
• Unload and load lifts and sphere parts with truck 
• Receive, book and ship spare parts & lifts
• Booking of workshop jobs and place them in calendar.
• Answer phone and emails from customers and internal personnel
• Cold calling customers to book inspection and service
• Invoicing, on call, warranties.

Key responsibilities

• Receive from and/or ship spare parts to supplier and customers
• Receive, load and ship tail lifts with forklift 
• Organize lifts, platforms and parts in warehouse (forklift is needed)
• Support in inventory and warranties
• Invoicing frequently
• Keep track of when its needed and call in customer for services and inspections
• Order parts to customer and/or workshop and follow up
• Booking jobs for the customer at the workshop
• Welcome customers to the workshop
• Safety reporting, proactiveness, etc.
• Continuous improvement
• Customer service and customer follow-up.
• Maintain order in the customer reception area, ensuring it is clean and tidy, coffee machine
• Offer inspection, proactively suggest needed actions/repairs to the customer.

You will collaborate closely with:

• Service Technicians
• Support team
• Sales team
• Suppliers
• Freight companies
• Management

What we are looking for

Education:

• College degree or equivalent

Experience:

• 1+ years in workshop & spares handling 

Competencies & skills:

• Forklift drivers license
• Used to working with pc
• Good personal social and cooperative skills
• Good customer relationship 
• Familiarly to work in business system (SAP) 
• Mature personality and cultural sensitivity
• Ability to see the “big picture” when solving day to day issues
• Salesperson and focus on upselling    

Language skills:

• Fluent in Danish
• Spoken level English

We are looking for someone organized, proactive, customer-focused, and confident in managing multiple priorities in a dynamic environment. Place of Work - Ishöj workshop/Copenhagen, Denmark.

What we offer

At Hiab, you can expect an outward-looking and varied job where you have overall responsibility for your site. To help you, you have experienced colleagues in service, sales and operations who work daily to achieve a high level of service to our customers, increased customer satisfaction and a good result. Characteristics to be successful with us in the role are that you have an open mind, are eager to develop things, have a “hunter” mindset and have a high level of ambition.

Ready to apply?

If you enjoy working in a fast-paced service environment, building strong customer relationships, and being a key part of a high-performing team, we would love to hear from you.

Apply now and become an essential part of our service operations.