Service Partner Business Development Manager

Your mission

The Service Partner Business Development Manager drives profitable growth of Hiab’s aftermarket service
business through indirect service partners within a defined region. He/she is accountable for maximizing
spare parts and service revenue, strengthening partner performance and capability, expanding service
product adoption, and ensuring consistent partner operating standards. He/she also acts as a point of
contact for partners regarding warranty processes, technical support, and technical training.

Key responsibilities

● Develop partner aftermarket business by maximising installed base utilisation and providing
commercial guidance
● Set targets, monitor KPIs, and performance manage partners to drive sustainable parts and service
sales growth.
● Conduct regular performance reviews and audits, collaborate with equipment sales teams on
partner alignment and effectiveness.
● Identify market gaps and growth opportunities through data driven analysis.
● Increase spare parts capture rates across all products through the partner network
● Drive adoption and sales of service contracts, digital products, and other service offerings
● Propose and develop parts sales campaigns in coordination with the e-commerce team
● Manage indirect service pricing, partner discounts, and incentive structures in alignment with the
Services division and pricing teams
● Ensure partner compliance with Hiab brand, marketing, and operating standards
● Extend service partner network for an optimal market coverage. Identify, evaluate and onboard
new partners in the area.
● Ensure partners are equipped to deliver consistent, high quality service aligned with Hiab
standards.

What we are looking for

● Ability to drive profitable growth through data driven decisions and value based selling
● Ability to use installed base analytics and translate market insights into actionable plans
● Proficiency in managing and developing partner relationships
● Ability to manage and optimize partner channels
● Strong interpersonal skills, ability to quickly build rapport with partners 

● Open-minded and value focused working approach, seeks to provide solutions for our customers
by co-operating closely with relevant parties
● Results and achievement driven, able to make decisions based on data
● Prosper diversity and inclusion

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. 

Ready to apply?

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.c