Technical Support Specialist

Your mission

Join our  Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team - who are ready to support your success in a great working environment.

As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.

Key responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding loader loader heavy and superheavy cranes, parts, and accessories

• Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise

• Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process

• Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management

• Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications

• Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.

What we are looking for

• Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment

• Strong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnostics

• Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage

• Valid driver’s licenses for both passenger cars and trucks, as well as a crane operator license- is it applicable for this position?

• Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. 

CCNL Metalmeccanico Industria & Company collective agreement .

Ready to apply?

Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.