Field Service Engineer

Your mission

As a Field Service Engineer you will be responsible for maintaining, servicing and repairing Hiab and third part equipment, whilst providing a good level of customer service, through product knowledge and customer interaction.

This position is fully on-site and is based in Northallerton, UK. 

Key responsibilities

• Undertakes servicing of Hiab or third party equipment at our customer sites 
• Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard 
• Build strong rapport and relationships with customers, through professional behaviour and customer focused mindset 
• Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
• Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organisation’s products and service
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice. 
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What we are looking for

• Mechanical/Electrical Engineering qualifications 
• Experienced multi-skilled engineer 
• Experience in mechanical , hydraulic or electrical operations 
• Excellent customer focused approach 
• Strong problem solver
• Quality orientated 
• Flexibility and adaptability 
• Self-starter, enthusiasm and drive 
• Proven ability to develop and manage customer relationships
• Driving licence required

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally. 

Ready to apply?

Click on the apply button below to send in your application in English.  Applications will be reviewed on a rolling basis.
 
Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.