Workshop Manager, Hiab Norway

Your mission

 At HIAB, we are looking for a proactive leader to take full responsibility for our site and workshop operations. The role ensures a safe working environment and that all activities are supported by clear, well-implemented processes that drive efficiency and high performance. Success will be measured by operational volume, profitability, cost control, team engagement, and customer satisfaction.

We are seeking a commercially minded professional who will actively develop the business by attracting new customers and strengthening our workshop’s market position. If you combine strong operational leadership with a growth mindset, we would be glad to hear from you.

Key responsibilities

• Oversee and manage the Service teams within the workshop and liaise with the CSC central teams and management to deliver an efficient, effective and profitable operation
• Work in conjunction with the overall CSC HIAB strategy and contribute to continuous improvements within this area of operation
• Develop people and teams as per Hiab’s highest technical competence
• Provide technical support where needed
• Overall responsibility for stock holding in house
• Support with Business growth
• Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization
• Measurement and ongoing support of business development activities
• Evaluate customer satisfaction in a structured manner, to ensure a process of continuous improvement. Obtain regular feedback on market development, trends and demand patterns
• To co-operate closely with other business units to collaborate and share ideas
• Handle prices and quotes in line with established guidelines
• Manage costs, times, margins and overall profitability
• Take ownership of the workshop P&L and put in place processes and initiatives to maximize financial performance
• Develop and practice a 5s safety culture
• Prepared to travel within and outside the country
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required
• Representative in QHSE steering meeting 
• Reporting monthly in CR 360 
• Plan and follow up own and subordinate involvement and interaction at Site
• Ensure that HIAB's Code of Conduct is introduced and implemented in own organization
• Ensure that all activities comply with the Integrated Management System (IMS), the local QEHS System and QEHS rules and requirements
• Support Service Coordinator/Planner in their tasks when needed
• Contacts/Working with: Customers, dealers and other third parties, Service, Technical, Sales and Marketing teams
   

Main tasks and responsibilities: Site manager

• Ensure a safe work environment with clear rules and responsibilities
• Point of contact and local responsibility for access and alarm system both intrusions and fire
• To be overall responsible for the HIAB site, facility and yard
• Follow up contractual obligations regarding cost, variations and progress at site
• Identify and report areas of improvement and cost saving
• Handle waste
• HIAB's contact with security and fire company.
   

What we are looking for

Education:

• Тechnical Qualification

Working experience:

• Significant experience in a commercial role from within a related industry.
• Experience and knowledge of engineering production and or bodybuilder operations is also desirable 
   

Competence and skills:

• Proven ability to manage a busy workshop environment
• Ability to demonstrate cost control and P&L management
• Excellent customer facing skills
• Proven ability to develop and manage customer relationships
• Strong business mind-set with financial skills
• Good technical skills
• Ability to work in an international business environment in a matrix organisation
• Results and achievement driven and eager to create long term relationships
• High integrity and excellent interpersonal and communication skills
• Ability to see the “big picture” when solving day to day issues
• Fluency in English and Norwegian
• Driving licence
   

What we offer

As part of a global organization, you will gain access to an extensive network and exciting development projects. At the same time, we value personal development and the close collaboration that characterizes our local operations. Cooperation, commitment, quality, and order are the guiding principles we work by. We are constantly working to maintain a pleasant and enjoyable work environment for our employees with opportunities to grow in your role and develop it further.

Ready to apply?

If you are excited about this opportunity, please submit your application/CV in English.  We look forward to hearing from you!