Product Manager, Services

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To develop and grow Hiab USA service sales with a focus on contract and digital services offerings by leading service sales activities in the US and collaborating with global teams.

Key responsibilities

• Increase overall customer satisfaction and loyalty through expansion of Hiab service contracts and digital services
• Accountable for ProCare, Digital, and connected solutions sales development in the US
• Ownership of existing service sales development actions and developing new initiatives
• Lead contract and digital services sales training for the US Sales and Service teams and Partners
• Develop sales and offering tools for the US market, incl e.g. presentation of quotations and QuoteWerks developments to enable us to drive sales
• Review, analyze, and manage pricing on maintenance, contract, and digital offerings
• Lead Business Support Specialists in development, training, and support of Hiab Service Management (HSM) system and continuous improvement of maintenance execution processes

What we are looking for

• Bachelor’s Degree or equivalent work experience
• 5 years+ experience in a services focused organization
• Experience in developing and/or selling/managing service contracts, preferably with digitally connected equipment
• Business planning, financial, and analytical skills
• Project management experience utilizing system and software tools
• 10% travel required

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. 

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.