Senior Warranty Specialist

Your mission

As a Senior Warranty Specialist, you will perform claim and warranty administration, managing the parts return process, evaluation, sub-supplier claiming, and problem resolutions. Your main priority is to serve our customers to secure up-time and ensure the organization receives fast feedback for continuous improvement. In this role, you will take responsibility for operations beyond standard specialist tasks, using your experience to look at processes with a fresh eye. You will focus on improving the quality of cooperation, developing internal tools, and ensuring effective data sharing within the organization.

Key responsibilities

• End-to-End Claims Management: Processing warranty claims, including supplier reclaiming, parts returns, accounting, invoicing, and feedback coordination between distributors and factories.
• Technical Liaison: Maintaining constant contact with the technical support team to disseminate information, provide advice, and share feedback from processed claims.
• Analytical Insights: Conducting trend analysis for warranty claims and costs, providing monthly reporting, and following up on corrective actions.
• Process Improvement: Developing and implementing new solutions to monitor warranty data and leading discussions regarding technical problems reported by customers.
• Stakeholder Support: Preparing ad-hoc statistics and analysis for quality, management, and sourcing departments to support data-driven decision-making.
• Documentation & Training: Coordinating the administration of service letters and conducting specialized warranty training for service centers and importers.
• Project Participation: Leading the follow-up of high-cost claims and participating in global projects focused on internal system development and warranty cost reduction.
• System Administration: Acting as a key contact person for warranty-related IT systems and ensuring work codes and internal data remain up to date.
• Safety & Compliance: Ensuring all activities comply with corporate regulations, health and safety procedures, and maintaining high standards of documentation.

What we are looking for

Experience & Education

• Professional Background: Relevant experience in a similar role, specifically working with warranty management, quality issues, or supplier claims.
• Education: Degree in a Technical or Financial field (an academic degree is a significant advantage).
• Industry Knowledge: Understanding of basic supply chain and logistics. Previous experience with continuous improvement methodologies (Six-Sigma, Lean, 8D, or APQP) is highly advantageous.

Competencies & Skills

• Technical Proficiency: Strong computer skills, particularly in SAP and common office applications.
• Process Mastery: A process-oriented mindset with the ability to understand complex products and diverse product lines.
• Business Acumen: Deep understanding of customer needs and a cross-cultural competence that allows you to work effectively in a global environment.
• Autonomy: The ability to work independently and make decisive judgments within your scope of responsibility.

Language Skills & Certificates

• Languages: Excellent command of English (both written and spoken) is required. Proficiency in Polish is a strong asset ("nice to have"). Knowledge of other languages like Spanish or Swedish would be a plus.
• Certifications: A Green Belt certification is highly desirable.

Personal Attributes

• Analytical & Structured: You are a data-driven professional who values order and detail, with a curious and lateral-thinking approach to problem-solving.
• People Oriented: An extroverted, positive, and helpful attitude with the ability to inspire and energize those around you.
• Adaptability: A flexible professional who provides a healthy and sustainable work environment even in a demanding landscape.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Our benefits include

Working at Hiab means being part of a team that puts people first. We’ve built an environment where you can do your best work while maintaining a great quality of life.

• "Employees First" Philosophy: We live our Scandinavian values every day—think flat hierarchies, open doors, and genuine respect for everyone’s contribution.
• Health & Security: Comprehensive private medical care and life insurance for your peace of mind.
• Commuting Support: A dedicated transport allowance to ease your daily commute.
• Subsidized Meals: Financial support for your daily meals to keep you fueled throughout the day.
• Work-Life Balance: An additional day off to celebrate your birthday.
• Sports & Wellness: Stay active with your choice between a MultiSport or Medicover Sport card.
• Office Perks: High-quality free coffee and tea, plus "Fruit Wednesdays" to keep the team energized.

Ready to apply?

By joining Hiab, you will work closely with leading industry professionals, developing and implementing concepts that set the standards for the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions.

If you are excited about this opportunity, please submit your CV in English now! A cover letter is not required.