Solution Expert

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

In this position you have a responsibility to support IM solution functionality and business operational continuity being located primarily at the Hiab Streetsboro site in OH, USA. You should also support other team members within your team to help them achieve the business operational continuity on sites they have responsibility for.

You also have a responsibility to develop local solutions according to local business needs together with the Hiab IM team and commonly agreed models and frameworks. In this position, you are also responsible for supporting Hiab’s global business applications and being an active member of various development projects on the Hiab IM application landscape.

Additional responsibilities are being an active part of the development tasks of common Hiab IM solutions and applications in the production and supply chain solutions domain together with business solution owners and architects in all other domain areas, secure service functionality across business lines within Hiab and with other business areas across Cargotec. In this position, you also manage and secure platform availability and compliance together with service support (key user) network management within Hiab.

You are also expected to strive for solution development in accordance with Hiab IM application architecture and to be an active member of the Hiab IM team with a high interest in developing solution capabilities to make Hiab an undisputed leader in our industry, the number one partner, and customer-focused solution provider in on-road load handling.

Main tasks and responsibilities

• Acting as solution & platform expert and being responsible for the platform functionality in your production & supply chain domain specifically at Hiab factory in Streetsboro
• Supporting, planning, and execution of Hiab’s common solutions development projects
• Supporting development projects when it comes to IM functionality development, data flows and integrations of solutions
• Being a Service owner towards business, responsible for solution availability and functionality of the solutions in Streetsboro
• Responsible for supplier & vendor collaboration from Hiab’s side. Managing the co-operation together with corporate IM stakeholders
• Participating agreement negotiations and definition of SLAs and OLAs related to a services
• Responsible of participating team meetings and service meetings based on agreed governance model
• Maintaining the compliance of the license usage according to the agreements and providing advance alerts for actions which might cause license compliance issues
• Being a member of the change, release, asset and problem management teams and coordinating successful change management process to minimize business interruptions
• Be part of Hiab IM and together with colleagues you have important role of securing success on our strategic development projects and further develop our End to End solution offering

Factory Local Accountabilities

• ERP LN solution expertise
• Report writing and maintaining the Streetsboro Cyberquery Dashboard
• Supporting users and development efforts with the Ohio Way Software (integrates from/to LN)
• Supporting CPQ application (Concept)
• Supporting SAP interfaces within LN

Financial Management

• Managing cost of solution covering (operational and development costs) and securing that set targets and budgets are kept
• Striving continuously cost control to meet the market pricing
• Responsibility for financial planning of the local IM solutions development

What you’ll need to succeed

Education:

• Master’s or Bachelor's degree in IT, business, or similar area preferred

Working experience:

• 5+ years of experience of working in the IT business area
• 5+ years of experience of ERP solutions and preferably manufacturing & Supply chain area
• Experience of solution development and/or IT service management related work
• Experience of industrial production environments and related business processes

Skills and competencies:

• Strong problem solving & analytical skills
• Able to work independently and proactively
• Technical competence in one of the following areas is seen as mandatory: ERP LN and production processes in general, SalesForce / other CRM’s and field services tools, SAP, BI, or RPA
• People and supplier management skills and experience
• Good communication and presentation skills
• Project, change and transition management experience
• Stakeholder management experience
• International mind-set
• Full professional proficiency of written and oral English required

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

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