Spare Parts Assistant

Your mission

Location: Yokohama, Japan

Employment Type: Fixed-Term Contract (1 Year)

As a Spare Parts Assistant, you will:
serve as a vital link in our global supply chain by ensuring seamless communication between overseas suppliers and regional dealers. You will drive operational excellence by managing precise data within SAP, overseeing warehouse accuracy and providing world-class support to our dealer network to minimize equipment downtime.

Key responsibilities

• Customer Support: Respond to dealer inquiries regarding spare parts pricing, lead times, and technical specifications with accuracy and speed.
• International Coordination: Act as the primary point of contact for negotiations and inquiries with overseas spare parts personnel to ensure a steady supply chain.
• Data Management: Maintain system integrity by entering and updating all necessary logistics and parts information within SAP.
• Logistics Administration: Prepare and verify essential shipping documents to ensure smooth domestic and international transport.
• Inventory Oversight: Perform physical stock checks and quality inspections at the warehouse to ensure alignment between digital records and physical inventory.

What we are looking for

• Education: High school graduate or equivalent (higher education is a plus).
• Experience: Previous experience in a clerical or administrative role is required. Experience in a warehouse, logistics, or automotive setting is an advantage but not mandatory.
• Digital Literacy: Proficiency in computer operations, including the ability to navigate databases and office software.
• Communication: Strong professional phone etiquette and the ability to handle customer inquiries with a service-oriented mindset.
• Organization: Basic clerical skills with a high degree of accuracy in data entry and documentation.
• English: Communicative English is preferred, specifically the ability to correspond clearly via email with overseas partners and suppliers.
• Personal Attributes: A reliable team player with a "can-do" attitude.

What we offer

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Ready to apply?

By joining Hiab, you will work closely with leading industry professionals, developing and implementing concepts that set the standards for the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions.

If you are excited about this opportunity, please submit your CV in English now! A cover letter is not required.